Your privacy matters to us. This Privacy Policy explains what personal information jltttt collects from Filipino players, how we use it, and the steps we take to keep it secure. Please read this page carefully before using the platform.
Last updated: June 2025 | Applies to all registered players in the Philippines
When you register an account on jltttt, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. This information is required to comply with responsible gaming regulations and to confirm that you are of legal age to participate in online gaming activities in the Philippines. We also collect your billing address and payment details when you make deposits or request withdrawals in Philippine pesos. All payment data is processed through secure, encrypted channels and is never stored in plain text on our servers. Providing accurate personal information is a condition of maintaining an active account, and any false or misleading details may result in account suspension pending verification.
We automatically collect certain technical and behavioural data when you use the jltttt platform, including your device type, operating system, browser version, IP address, and session timestamps. This data helps us understand how Filipino players interact with the platform so we can improve performance, fix issues, and personalise your experience. We also record your gaming activity, including game history, bet amounts, session duration, and transaction logs, which are retained for regulatory compliance and dispute resolution purposes. Cookies and similar tracking technologies are used to maintain your login session and remember your preferences across visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
When you contact our support team via email or through the platform's messaging tools, we retain records of those communications to help resolve your queries and improve our service quality. This includes the content of your messages, the date and time of contact, and any attachments or screenshots you share with us. Support records may also be used for staff training and quality assurance purposes, and are stored securely with access limited to authorised personnel only. If you participate in any surveys, promotions, or feedback requests, the responses you provide may be collected and used to improve the platform experience for all Filipino players. We will never use your communication records for unsolicited marketing without your explicit consent.
To ensure compliance with applicable gaming regulations in the Philippines, we may collect general location data derived from your IP address to confirm that you are accessing the platform from a permitted jurisdiction. We do not collect precise GPS coordinates or real-time location tracking data from your mobile device without your explicit permission. Device identifiers such as your mobile device ID may be collected when you use the jltttt mobile app to help detect suspicious login attempts and protect your account from unauthorised access. This data is used solely for security and compliance purposes and is not shared with third-party advertisers. You may contact our support team at [email protected] if you have questions about how location signals are used in relation to your account.
jltttt uses industry-standard encryption protocols to protect all personal data transmitted between your device and our servers, including SSL/TLS encryption for all web and mobile connections. Access to personal data within our organisation is strictly limited to employees and contractors who require it to perform their job functions, and all staff with data access are bound by confidentiality obligations. We conduct regular security audits and vulnerability assessments to identify and address potential risks to the integrity of our systems. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine data protection laws. Our security practices are reviewed and updated regularly to keep pace with evolving threats and regulatory requirements.
We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share limited personal data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, all of whom are contractually required to handle your data in accordance with applicable privacy standards. In certain circumstances, we may be required to disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if required by law or to protect the rights and safety of our users. Any third-party service providers we engage are carefully vetted and are prohibited from using your data for any purpose beyond the specific service they provide to us. We will always inform you of any material changes to our data-sharing practices through an update to this Privacy Policy.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records and gaming history are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and responsible gaming audit requirements. If you wish to request the deletion of your personal data, you may submit a written request to [email protected], and we will process your request in accordance with applicable data protection legislation. Please note that certain data may be retained even after a deletion request where retention is required by law or is necessary to resolve outstanding disputes or enforce our Terms and Conditions. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.
Under applicable Philippine data protection law, you have the right to access the personal information we hold about you, to request corrections to any inaccurate data, and to request the deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of data processing and to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before your withdrawal. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and a description of your request. We will acknowledge your request within a reasonable timeframe and aim to resolve it as quickly as possible in accordance with our obligations under Philippine law. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.
Request a copy of the personal data we hold about your account at any time.
Ask us to update or correct any inaccurate or incomplete personal information.
Request removal of your data where retention is no longer legally required.
Opt out of marketing communications or certain types of data processing.
Email [email protected] with your request and we will respond promptly.
jltttt reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make significant changes, we will notify registered players via the email address associated with their account or through a notice displayed upon login. The date at the top of this page will always reflect when the policy was last revised, and we encourage you to review it periodically. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If you have any questions or concerns about how your personal data is handled, please do not hesitate to reach out to our support team at [email protected] or visit our FAQ page for further guidance.